customer support
Company help line
Customer support is the assistance a company provides to people who buy or use its products or services.
It handles questions, complaints, and technical problems: I spent an hour on hold with customer support.
The term is interchangeable with customer service, though support often implies more technical help.
Their customer support is available 24/7.
Technical assistance service
- hotlineDirect emergency phone connection
- live chatReal-time text exchange
- call centerTelephone support facility
- chatbotConversational AI program
ticket system · contact form · IVR · callback · omnichannel · forum · help center · virtual assistant
Systematic fault diagnosis
- resolutionFormal decision or determination
- inquiryRequest for information
- guidanceAdvice for decisions
- responseAnswer to stimulus
query · clarification · advice · information · feedback · instructions · consultation · facilitation
One who acts independently
- representativeOne who acts for another
- ticketEntry permit slip
- escalationProgressive increase in intensity
- complaintExpression of discontent
refund · policy · procedure · response time · queue · workflow · supervisor · quality assurance
Faithful commitment to another
- retentionContinued holding or possession
- appreciationRecognition of worth
- gratitudeThankfulness for kindness received
- delightIntense pleasure or satisfaction
recommendation · testimonial · endorsement · feedback · trust · reputation · NPS · review
Calm during delays
- understandingMental comprehension of something
- courtesyRespectful, considerate behavior
- kindnessConsiderate, caring disposition
- attentivenessConcentrated awareness of surroundings
responsiveness · compassion · politeness · friendliness · approachability · reassurance · listening · professionalism
Methods identifying problems
- error codeNumbered malfunction message
- rebootCycle power intentionally
- connectivityState of being linked
- firmwareHardware's permanent programming
software update · patch · driver · configuration · remote access · workaround · bug report · screenshot
helpdesk
Technical assistance service
- hotlineDirect emergency phone connection
- live chatReal-time text exchange
- call centerTelephone support facility
chatbot · ticket system · contact form · IVR · callback · omnichannel · forum · help center · virtual assistant
troubleshooting
Systematic fault diagnosis
- resolutionFormal decision or determination
- inquiryRequest for information
- guidanceAdvice for decisions
response · query · clarification · advice · information · feedback · instructions · consultation · facilitation · directions
agent
One who acts independently
- representativeOne who acts for another
- ticketEntry permit slip
- escalationProgressive increase in intensity
complaint · refund · policy · procedure · response time · queue · workflow · supervisor · quality assurance · training
loyalty
Faithful commitment to another
- retentionContinued holding or possession
- appreciationRecognition of worth
- gratitudeThankfulness for kindness received
delight · recommendation · testimonial · endorsement · feedback · trust · reputation · NPS · review · word-of-mouth
patience
Calm during delays
- understandingMental comprehension of something
- courtesyRespectful, considerate behavior
- kindnessConsiderate, caring disposition
attentiveness · responsiveness · compassion · politeness · friendliness · approachability · reassurance · listening · professionalism · dedication
diagnostics
Methods identifying problems
- error codeNumbered malfunction message
- rebootCycle power intentionally
- connectivityState of being linked
software update · firmware · patch · driver · configuration · remote access · workaround · bug report · screenshot · log file
- online jobsfreelancer, virtual assistant, content creator, blogger, web developer
- online servicesweb services, cloud services, SaaS, web hosting, e-commerce
- Consumer Shoppingshopping, retail, checkout, purchasing, online shopping
- service workersserver, waiter, waitress, bartender, barista
- business servicesconsulting, software, legal services, coaching, training
- Customer Engagementloyalty programs, retention, brand loyalty, loyalty cards, CRM
customer supportsales
Revenue from goods moved
customer acquisition · business development · marketing · lead generation · prospecting