chatbot
Automated text responder
A chatbot is a computer program designed to simulate conversation with human users, typically through text.
Early chatbots followed simple scripts; modern ones use artificial intelligence to generate responses.
Chatbots handle customer service, answer questions, or provide companionship: I asked the chatbot how to reset my password.
Also called a bot.
Software providing automated help
- customer serviceAssistance for buyers
- helpdeskTechnical assistance service
- auto-replyAutomatic message back
- canned responsesPre-prepared standard messages
escalation · self-service · response time · handoff · lead generation · appointment scheduling
Machines mimicking human thought
- machine learningAlgorithms that improve from data
- neural networksLayered computational learning systems
- language modelSystem that generates text
- algorithmFinite problem-solving procedure
deep learning · transformer · GPT · training data · fine-tuning · speech recognition · text-to-speech · API
Computational analysis of speech
- turn-takingAlternating speaker roles
- prompt engineeringDesigning effective AI queries
- chitchatInformal light conversation
- task-orientedFocused on accomplishment
utterance · user input · persona · tone · greeting · fallback · clarification
- typing indicatorShows someone writing
- avatarDigital user representation
- emojiDigital pictograph for messaging
- buttonDisc through a hole
carousel · messaging app · multimodal · accessibility · user experience · notification · read receipt · timestamp
virtual assistant
Software providing automated help
- customer serviceAssistance for buyers
- helpdeskTechnical assistance service
- auto-replyAutomatic message back
canned responses · escalation · self-service · response time · handoff · lead generation · appointment scheduling
artificial intelligence
Machines mimicking human thought
- machine learningAlgorithms that improve from data
- neural networksLayered computational learning systems
- language modelSystem that generates text
algorithm · deep learning · transformer · GPT · training data · fine-tuning · speech recognition · text-to-speech · API · cloud-based
natural language processing
Computational analysis of speech
- turn-takingAlternating speaker roles
- prompt engineeringDesigning effective AI queries
- chitchatInformal light conversation
task-oriented · utterance · user input · persona · tone · greeting · fallback · clarification
message bubble
- typing indicatorShows someone writing
- avatarDigital user representation
- emojiDigital pictograph for messaging
button · carousel · messaging app · multimodal · accessibility · user experience · notification · read receipt · timestamp
- digital servicese-signatures, e-billing, e-statements, e-government, e-governance
- AI systemsexpert systems, knowledge base, inference, knowledge bases, fuzzy logic
- AIAI, machine learning, deep learning, algorithm, neural networks
- customer servicecustomer service, service, apology, patience, callback
- Digital Ageapp, blog, emoji, hashtag, meme
- Digital Techinternet, computer, software, hardware, email
chatbothuman
Homo sapiens individual
real person · person · human being · live operator · sentient being
- AI chatbotAutomated conversation software