live chat
Real-time online conversation
Live chat is real-time text communication between a customer and a company representative, typically through a website widget or app.
The feature lets users get immediate help without making a phone call: I used live chat to resolve the billing issue.
Live chat has largely replaced phone support for routine customer service questions.
- instantBriefest unit of time
- messagingSending written digital communications
- supportTo uphold or sustain
- tech supportTroubleshooting service for devices
- help deskAssistance service point
customer · customer service · agent · typing · typing indicator · real-time · conversation · helpdesk · popup · widget · operator · response · online · text · bubble · notification · waiting · wait time
- online eventsvirtual conference, virtual concert, webinar, livestream, video conference
- chatbot usagecustomer service, tech support, virtual assistant, help desk, troubleshooting
- digital servicese-signatures, e-billing, e-statements, e-government, e-governance
- help resourceshelp, FAQ, help center, help menu, help button
- online referencereference desk, online help, homework help, online databases, online catalog
- helpdeskticket, helpdesk, ticketing system, open ticket, ticket queue
live chatemail
Digital written communication
voicemail · ticket system · contact form · support ticket · message board
live chatchatbot
Conversational AI program
bot · FAQ · self-service · auto-reply · canned response
live, chat, lives, lived, living, lively, livelihood, alive, outlive