IVR
Automated phone system
IVR stands for interactive voice response, a phone system that uses recorded prompts and keypad or voice input to route callers: Press 1 for billing, press 2 for technical support.
IVR systems handle high call volumes by automating simple transactions and directing callers to appropriate departments without human operators.
Distant voice communication systems
- touch-toneButton-based phone system
- keypressButton actuation on keyboard
- text-to-speechConverting writing to audio
- SIPVoice call initiation protocol
Ordered waiting line
- promptIncite to action
- greetingExpression of welcome
- pre-recordedCaptured beforehand for playback
- callbackFollow-up audition invitation
frustration · dead-end · confirmation · accessibility · multilingual · personalization
telephony
Distant voice communication systems
- touch-toneButton-based phone system
- keypressButton actuation on keyboard
- text-to-speechConverting writing to audio
queue
Ordered waiting line
- promptIncite to action
- greetingExpression of welcome
- pre-recordedCaptured beforehand for playback
callback · frustration · dead-end · confirmation · accessibility · multilingual · personalization
self-service
Customer performs the task
dial
Graduated circular indicator
- telephonytelephone, telephone network, call, dial tone, phone lines
- phone servicesvoicemail, caller ID, call waiting, call forwarding, call blocking
- call centerscold call, inbound call, outbound, call volume, queue
- Internet TelephonyVoIP, SIP, softphone, softphones, voice call
- phone bankingphone banking, telebanking, voice prompts, voice recognition, PIN entry
- phone systemsPBX, extension, phone line, handset, main menu
IVRlive support
Systems maintaining bodily functions
receptionist · white-glove service · personal assistance · human touch · live operator
Communication with physical presence
live chat · video call · text messaging · email support · self-service kiosk