point of contact
Who to reach
A point of contact is the designated person or channel through which communication flows between organizations or groups: She's our point of contact at the vendor.
Often abbreviated POC.
The term emphasizes that inquiries and coordination should go through this specific person rather than randomly into an organization.
In physical contexts, it's literally where two surfaces touch.
Perceiving through physical contact
- tangentLine touching curve once
- junctionPoint where things meet
- intersectionPoint where paths meet
- convergenceProcess of approaching sameness
collision · impact · surface · friction · grip · adhesion · overlap · vertex
One who acts for another
- intermediaryAgent linking two parties
- go-betweenAgent connecting separate parties
- mediatorNeutral conflict resolver
- ambassadorOfficial foreign representative
spokesperson · delegate · envoy · coordinator · facilitator · agent · emissary · broker
Point of access
- portalImposing entrance or gate
- doorwayPassage into a room
- thresholdPoint of beginning
- entrancePoint of access
channel · pathway · avenue · touchpoint · intake · window · hub · node
Interaction opportunity with customer
- dashboardVehicle control panel
- control panelInterface for operating machinery
- user interfaceHuman-computer interaction system
- GUIVisual computer interface
input · touchscreen · widget · button · menu · icon · click · swipe
Preliminary section or presentation
- handshakeMutual palm-gripping gesture
- business cardPrinted contact information slip
- referralDirecting someone elsewhere
- meetupInformal planned gathering
mixer · icebreaker · elevator pitch · schmoozing · mingling · lead · connection · professional network
Technical assistance service
- hotlineDirect emergency phone connection
- customer supportAssistance for buyers
- call centerTelephone support facility
- ticketingIssuing entry passes
inquiry · response time · escalation · resolution · complaints · feedback · troubleshooting · technical support
touch
Perceiving through physical contact
- tangentLine touching curve once
- junctionPoint where things meet
- intersectionPoint where paths meet
convergence · collision · impact · surface · friction · grip · adhesion · overlap · vertex · node
representative
One who acts for another
- intermediaryAgent linking two parties
- go-betweenAgent connecting separate parties
- mediatorNeutral conflict resolver
ambassador · spokesperson · delegate · envoy · coordinator · facilitator · agent · emissary · broker · conduit
gateway
Point of access
entrance · channel · pathway · avenue · touchpoint · intake · window · hub · node · landing page
touchpoint
Interaction opportunity with customer
- dashboardVehicle control panel
- control panelInterface for operating machinery
- user interfaceHuman-computer interaction system
GUI · input · touchscreen · widget · button · menu · icon · click · swipe · tap
introduction
Preliminary section or presentation
- handshakeMutual palm-gripping gesture
- business cardPrinted contact information slip
- referralDirecting someone elsewhere
meetup · mixer · icebreaker · elevator pitch · schmoozing · mingling · lead · connection · professional network · LinkedIn
helpdesk
Technical assistance service
- hotlineDirect emergency phone connection
- customer supportAssistance for buyers
- call centerTelephone support facility
ticketing · inquiry · response time · escalation · resolution · complaints · feedback · troubleshooting · technical support · live chat
point of contactdead end
Passage without outlet
no contact · black box · brick wall · closed door · runaround
point of contactbarrier
Obstruction preventing passage
communication gap · obstruction · gatekeeper · firewall · buffer zone
point, contact, points, pointed, pointing, pointer, pointers, pointy, pointless