conflict resolution
Mending broken agreements
Conflict resolution is the process of settling disputes between opposing parties.
The term appears in contexts ranging from playground mediation to international diplomacy.
Methods include negotiation, arbitration, and compromise: The company brought in a specialist for conflict resolution.
In workplace and educational settings, conflict resolution often refers to formal programs teaching people to handle disagreements constructively.
Negotiating mutually acceptable terms
- compromiseAgreement through mutual sacrifice
- concessionYielding a point
- settlementResolved dispute or colony
- agreementShared position between parties
deal-making · talks · parley · terms · counterproposal · trade-off · give-and-take · BATNA
Neutral conflict resolver
- arbitrationNon-court binding dispute resolution
- facilitatorNeutral process guide
- third partyUninvolved outside entity
- intermediaryAgent linking two parties
neutral party · conciliation · impartiality · ombudsman · de-escalation · restorative justice · active listening · empathy
Exchanging ideas or information
- apologyStatement acknowledging wrongdoing
- forgivenessReleasing resentment toward offenders
- reconciliationRestoration of friendly relations
- empathySharing another's emotions
understanding · active listening · boundaries · cooling-off period · perspective-taking · validation · repair · trust-building
Binding pact between nations
- ambassadorOfficial foreign representative
- summitPeak or diplomatic gathering
- envoyAccredited diplomatic representative
- peace talksFormal conflict-resolution discussions
bilateral · multilateral · foreign policy · diplomatic channels · détente · rapprochement · accord · ceasefire
Freedom from disturbance
- harmonyAgreement or musical blend
- agreementShared position between parties
- settlementResolved dispute or colony
- truceAgreed halt to hostilities
reconciliation · closure · coexistence · cooperation · mutual understanding · compromise · consensus · accord
bargaining
Negotiating mutually acceptable terms
- compromiseAgreement through mutual sacrifice
- concessionYielding a point
- settlementResolved dispute or colony
agreement · deal-making · talks · parley · terms · counterproposal · trade-off · give-and-take · BATNA · win-win
mediator
Neutral conflict resolver
- arbitrationNon-court binding dispute resolution
- facilitatorNeutral process guide
- third partyUninvolved outside entity
intermediary · neutral party · conciliation · impartiality · ombudsman · de-escalation · restorative justice · active listening · empathy · dialogue
communication
Exchanging ideas or information
- apologyStatement acknowledging wrongdoing
- forgivenessReleasing resentment toward offenders
- reconciliationRestoration of friendly relations
empathy · understanding · active listening · boundaries · cooling-off period · perspective-taking · validation · repair · trust-building · emotional intelligence
treaty
Binding pact between nations
- ambassadorOfficial foreign representative
- summitPeak or diplomatic gathering
- envoyAccredited diplomatic representative
peace talks · bilateral · multilateral · foreign policy · diplomatic channels · détente · rapprochement · accord · ceasefire · armistice
peace
Freedom from disturbance
- harmonyAgreement or musical blend
- agreementShared position between parties
- settlementResolved dispute or colony
truce · reconciliation · closure · coexistence · cooperation · mutual understanding · compromise · consensus · accord · amicable settlement
- Coping Strategiesavoidance, coping, stress management, denial, acceptance
- life skillsreading, writing, cooking, cleaning, laundry
- communication skillspersuasion, active listening, empathy, body language, storytelling
- cooperation skillscompromise, negotiation, collaboration, teamwork, consensus
- Employee Trainingorientation, onboarding, safety training, skill building, mentoring
- leadership skillsdecision-making, strategic vision, empathy, listening, direction
conflict resolutionescalation
Progressive increase in intensity
war · warfare · violence · aggression · stalemate
conflict resolutionconflict avoidance
Shunning direct disagreement
avoidance · evasion · stonewalling · denial · suppression
conflict resolutionantagonism
Active opposition or hostility
hostility · enmity · animosity · divisiveness · polarization
conflict, resolution, conflicting, conflicted, conflicts, unconflicted