client support
Troubleshooting for users
Client support is assistance provided to customers of a business, typically involving troubleshooting, answering questions, and resolving problems with products or services.
The term appears interchangeably with customer support, though client support often implies a more ongoing professional relationship: Our client support team is available around the clock.
She works in client support for a software company.
- call centerTelephone support facility
- help deskAssistance service point
- troubleshootingSystematic fault diagnosis
- helpAssistance given
- account managementOverseeing customer relationships professionally
please hold · FAQs · service quality · user guides · ticketing systems · escalation · angry customer · complaint resolution · knowledge bases · empathy training · answer · customer satisfaction · tutorials · loyalty programs · email · complaint · issue · apologize
- customer supporttickets, help desk, helpdesk, chat agent, FAQs
- IT supporthelpdesk, technical assistance, help desk, ticket system, ticketing
- work taskstasks, meetings, task, reminder, paperwork
- phone systemsPBX, extension, phone line, handset, main menu
- wellness coachingwellness coaching, life coaching, fitness coaching, stress management, goal setting
client supportsales
Revenue from goods moved
business development · customer acquisition · billing · revenue generation · prospecting