help desk
Troubleshooting service station
A help desk is a service that provides technical support or information, typically for computer systems or software.
Users contact the help desk when something isn't working: I called the help desk about my login problems.
The term extends to any centralized support function: HR has a help desk for benefits questions.
Troubleshooting service for devices
- customer serviceAssistance for buyers
- troubleshootingSystematic fault diagnosis
- ticketEntry permit slip
- resolutionFormal decision or determination
agent · representative · call center · hotline · helpline · escalation · live chat · self-service
Request for information
- queryRequest for information
- issuePoint of contention
- problemMatter requiring resolution
- requestFormal act of seeking
complaint · feedback · clarification · information · assistance · consultation · advice · solution
tech support
Troubleshooting service for devices
- customer serviceAssistance for buyers
- troubleshootingSystematic fault diagnosis
- ticketEntry permit slip
resolution · agent · representative · call center · hotline · helpline · escalation · live chat · self-service · knowledge base
question
Request for information
request · complaint · feedback · clarification · information · assistance · consultation · advice · solution · answer
- library servicesyouth services, bookmobiles, reference librarian, mobile libraries, librarians
- tech workersprogrammers, programmer, software engineer, developers, software developer
- visitor centergift shop, maps, kiosk, pamphlets, visitor guide
- visitor servicesguest services, concierge, receptionist, assistance, guidance
- IT Jobssysadmin, IT director, IT consultant, network engineer, network technician
- learning supporttutoring, tutor, tutors, peer tutoring, online tutoring
help deskself-service
Customer performs the task
self-help · automated system · knowledge base · FAQ · do-it-yourself
help deskself-reliance
Depending on oneself alone
independence · autonomy · self-sufficiency · unassisted · on your own
help deskobstruction
Something blocking the way
stonewalling · unhelpful · hindrance · red tape · roadblock