service quality
How well served
Service quality is how well a service meets or exceeds customer expectations.
The term appears frequently in business and hospitality contexts, where it encompasses reliability, responsiveness, and the overall customer experience: The hotel prides itself on service quality.
Unlike product quality, service quality is harder to measure objectively—it depends largely on perception and varies with each interaction.
- first impressionInstant assessment of someone
- attentivenessConcentrated awareness of surroundings
- customer feedbackResponses from buyers
- customer experiencePatron's overall service impression
- accessibilityEase of approach
consistency · front desk · professionalism · white glove · trustworthiness · customer satisfaction · going the extra mile · above and beyond · accountability · dependability · expertise · responsiveness · wait time · helpfulness · compassion · competence · integrity · precision