FAQs
Anticipated user queries
FAQs is the plural of FAQ, short for "frequently asked questions"—a list of common queries with prepared answers, typically found on websites and in documentation: Check the FAQs before contacting support.
The format became standard in internet culture as a way to reduce repetitive inquiries.
Sometimes pronounced as a word (faks), sometimes spelled out (eff-ay-kyoos). (Lowercase faqs is informal.)
Structured information repository
- support pageSite's assistance section
- user guideProduct instruction document
- troubleshootingSystematic fault diagnosis
- how-toPractical instruction format
self-service · documentation · answers · Q&A · information · reference · manual · instructions
Bellows-driven reed instrument
- expandableAble to be enlarged
- collapsibleAble to compress compactly
- dropdownExpandable selection menu
- bullet pointsMarked summary elements
numbered list · categories · searchable · index · table of contents · navigation · sections · topics
Entry point for websites
- navigation menuSite pathway interface
- sidebarAncillary text box
- popupSuddenly appearing window
- modalPertaining to form
search bar · sitemap · accessibility · mobile-friendly · responsive · UX · user experience · clickable
Requests for information
- concernsSources of worry
- response timeInterval before reacting
- help deskAssistance service point
- chatbotConversational AI program
live chat · self-help · resolution · complaints · feedback · policies · returns · shipping
knowledge base
Structured information repository
- support pageSite's assistance section
- user guideProduct instruction document
- troubleshootingSystematic fault diagnosis
how-to · self-service · documentation · answers · Q&A · information · reference · manual · instructions · quick start
accordion
Bellows-driven reed instrument
- expandableAble to be enlarged
- collapsibleAble to compress compactly
- dropdownExpandable selection menu
bullet points · numbered list · categories · searchable · index · table of contents · navigation · sections · topics · headers
landing page
Entry point for websites
- navigation menuSite pathway interface
- sidebarAncillary text box
- popupSuddenly appearing window
modal · search bar · sitemap · accessibility · mobile-friendly · responsive · UX · user experience · clickable · hyperlink
inquiries
Requests for information
- concernsSources of worry
- response timeInterval before reacting
- help deskAssistance service point
chatbot · live chat · self-help · resolution · complaints · feedback · policies · returns · shipping · billing
- technical docsuser manuals, user guides, software manuals, troubleshooting guides, reference guides
- customer supporttickets, help desk, helpdesk, chat agent, chatbots
- digital contentfiles, blog posts, data, digital music, videos
- document contentappendix, appendices, addendum, addenda, supplement
- game guidesstrategy guide, walkthroughs, walkthrough, strategy guides, tips
- Customer Engagementloyalty programs, customer loyalty, customer retention, retention, brand loyalty
FAQslive support
Systems maintaining bodily functions
live chat · one-on-one help · call center · helpdesk · concierge service
FAQsannouncements
Official statements to many
press releases · newsletters · broadcasts · push notifications · bulletins
- FAQ pageCompiled common inquiries answered
- FAQ sectionListed common questions answered
- FAQ sheetPre-answered common inquiries