knowledge bases
Structured data stores
Knowledge bases are organized collections of information that can be searched and retrieved—typically used by customer service departments, software systems, or AI applications.
A company's knowledge base might contain troubleshooting guides, FAQs, and policy documents: Check the knowledge base before calling support.
In artificial intelligence, a knowledge base stores facts and rules that a system uses for reasoning.
AI using encoded rules
- natural language processingComputational analysis of speech
- chatbotsSoftware mimicking conversation
Network of related meanings
- ontologyStudy of existence's nature
- data miningExtracting insights from datasets
- structured dataInformation organized by schema
- metadataDescriptive information about content
taxonomies · OWL · indexing · search engines · content management · wikis · repositories · databases
Organization's accumulated informal knowledge
- documentationWritten proof or instructions
- best practicesProven effective methods
- FAQsPrewritten answers, abbreviated
- wikisGroup-edited web pages
intranets · SOPs · onboarding · collaboration · lessons learned
expert systems
AI using encoded rules
- natural language processingComputational analysis of speech
- chatbotsSoftware mimicking conversation
semantic web
Network of related meanings
- ontologyStudy of existence's nature
- data miningExtracting insights from datasets
- structured dataInformation organized by schema
metadata · taxonomies · OWL · indexing · search engines · content management · wikis · repositories · databases · SQL
institutional memory
Organization's accumulated informal knowledge
- documentationWritten proof or instructions
- best practicesProven effective methods
- FAQsPrewritten answers, abbreviated
wikis · intranets · SOPs · onboarding · collaboration · lessons learned
- AIAI, machine learning, deep learning, algorithm, chatbot
- Reference SitesWikipedia, Britannica, Oxford Dictionary, Merriam-Webster, wiki
- referencesreference, references, dictionary, encyclopedia, atlas
- documentationmanual, manuals, user guide, user guides, user manual
- Online PlatformsWikipedia, Google Docs, Confluence, Dropbox, Google Drive
- online referencereference desk, live chat, online help, homework help, online databases
knowledge basestacit knowledge
Understanding that resists verbalization
intuition · know-how · implicit understanding · gut feeling · practical wisdom
base, knowledge, known, knowing, unknown, acknowledge, knows, acknowledged, knowledgeable