chat agent

Automated conversation partner

A chat agent is a person or automated system that communicates with users through text-based messaging, typically for customer service or support.

Human chat agents staff live chat windows on websites; automated ones use scripted responses or AI to handle inquiries: The chat agent helped me reset my password.

Also called a chatbot when fully automated.

chatbotConversational AI program
assistantOne who aids another
supportTo uphold or sustain
help deskAssistance service point
helpdeskTechnical assistance service

bot · customer · customer service · service · conversation · automated · canned response · response · messenger · live · operator · AI · virtual assistant · query · dialogue · virtual · text · interface

Opposites

automation vs. human service

chat agentreal person

live support · personal banker · concierge

communication modality

chat agentcall center agent

Employee fielding phone inquiries

telephone operator · phone tree

interactivity vs. static information

chat agentFAQ page

Compiled common inquiries answered

knowledge base · user manual · information kiosk · readme file

Family

chat, agent, chats, chatted, chatting, chatty, chattiness, agents, agency

Familiarity: Top 500,000
Profile: Used worldwide · Everyday, not technical · Rated G