chatbots
Automated conversation partners
Chatbots are computer programs designed to simulate conversation with human users.
Early chatbots followed scripted responses, but modern ones use artificial intelligence to generate contextual replies: The company replaced its phone support with chatbots.
They handle customer service, answer questions, and increasingly serve as general-purpose assistants.
Also spelled as two words: chat bots.
Machine language comprehension
- GPTPre-trained text generator
- LLMLarge language model
- algorithmFinite problem-solving procedure
- transformerVoltage-altering electrical device
generative · Claude · Siri · Alexa · prompt · fine-tuning · embedding · tokenization
Spoken exchange between parties
- responseAnswer to stimulus
- queryRequest for information
- promptIncite to action
- turn-takingAlternating speaker roles
context · greeting · farewell · small-talk · scripted · open-ended · clarification · follow-up
Technical assistance service
- ticketingIssuing entry passes
- troubleshootingSystematic fault diagnosis
- FAQCommon queries document
- inquiryRequest for information
assistance · resolution · escalation · 24/7 · self-service · onboarding · triage · queue
Showing kindness, warmth
- empatheticFeeling what others feel
- humorousCausing amusement or laughter
- personaAssumed public identity
- toneQuality of sound
voice · character · avatar · name · warmth · engaging · polite · professional
Software communication standard
- integrationCombining into a whole
- platformRaised flat structure
- backendNon-visible system layer
- deploymentOrganized distribution of resources
webhook · cloud · scalability · SDK · endpoint · authentication · latency · uptime
NLP
Machine language comprehension
transformer · generative · Claude · Siri · Alexa · prompt · fine-tuning · embedding · tokenization
dialogue
Spoken exchange between parties
turn-taking · context · greeting · farewell · small-talk · scripted · open-ended · clarification · follow-up · utterance
helpdesk
Technical assistance service
- ticketingIssuing entry passes
- troubleshootingSystematic fault diagnosis
- FAQCommon queries document
inquiry · assistance · resolution · escalation · 24/7 · self-service · onboarding · triage · queue
friendly
Showing kindness, warmth
- empatheticFeeling what others feel
- humorousCausing amusement or laughter
- personaAssumed public identity
tone · voice · character · avatar · name · warmth · engaging · polite · professional · casual
API
Software communication standard
- integrationCombining into a whole
- platformRaised flat structure
- backendNon-visible system layer
deployment · webhook · cloud · scalability · SDK · endpoint · authentication · latency · uptime · version
widget
Unspecified small device
- popupSuddenly appearing window
- messengerOne who delivers communications
- webchatInternet-based text conversation
avatar · button · menu · card · emoji · notification · bubble · sidebar · omnichannel · WhatsApp
- AI conceptsneural network, artificial general intelligence, neural net, superintelligence, CNN
- digital servicese-signatures, e-billing, e-statements, e-government, e-governance
- AI systemsexpert systems, knowledge base, inference, knowledge bases, fuzzy logic
- AIAI, machine learning, deep learning, algorithm, neural networks
- digital societysocial networks, internet, digital age, internet culture, digital natives
- digital technologyinternet, software, streaming, computers, CGI