knowledge base
Organized reference collection
A knowledge base is an organized collection of information that can be searched and retrieved.
In computing, it often refers to databases that power expert systems or customer support portals: Check the knowledge base before submitting a ticket.
More broadly, any structured repository of facts, procedures, or expertise: The company's knowledge base includes decades of engineering documentation.
- wikiUser-editable web pages
- repositoryPlace for storing things
- FAQCommon queries document
- informationKnowledge about something
- ontologyStudy of existence's nature
ask a question · taxonomies · decision tree · content · encyclopedia · expert systems · subject matter expert · glossary · data dictionary · thesaurus · structured data · logical inference · troubleshooting · search · resources · corpus · articles · how-to guide
- knowledgebook learning, encyclopedia, reference book, dictionary, thesaurus
- learninglearning, learn, classes, instruction, studying
- AIAI, machine learning, deep learning, algorithm, chatbot
- cognitionthinking, reasoning, thought, cognition, remembering
- customer servicecustomer service, service, apology, patience, callback
- customer supporttickets, help desk, helpdesk, chat agent, FAQs
knowledge basetacit knowledge
Understanding that resists verbalization
hidden knowledge · tribal knowledge · implicit understanding · black box · lost knowledge
base, know, knowledge, known, knowing, unknown, basement, acknowledge, knows