customer care
Helping the buyer
Customer care is the support and assistance a company provides to people who buy or use its products and services.
The term emphasizes attentiveness and concern for the customer's experience, often appearing in department names and job titles: She works in customer care.
Largely interchangeable with customer service, though care suggests a warmer, more relationship-focused approach.
Technical assistance service
- hotlineDirect emergency phone connection
- helplinePhone service for assistance
- call centerTelephone support facility
- representativeOne who acts for another
agent · live chat · ticketing system · FAQs · technical support · troubleshooting · resolution · inquiry
Reciprocal action between parties
- personalizationTailoring to individual needs
- relationshipConnection between entities
- communicationExchanging ideas or information
- dialogueSpoken exchange between parties
rapport · empathy · understanding · attention · responsiveness · follow-up · outreach · touchpoint
Continued holding or possession
- rewards programIncentive system for customers
- repeat businessRecurring customer transactions
- advocacyPleading for a cause
- referralsDirected endorsements elsewhere
trust · patronage · VIP · membership · benefits · perks · exclusive offers · win-back
Systematic data collection
- reviewCritical written assessment
- ratingAssigned evaluative score
- testimonialStatement praising someone's qualities
- complaintExpression of discontent
compliment · suggestion · input · opinion · evaluation · response · critique · assessment
Peaceful satisfaction with circumstances
- delightIntense pleasure or satisfaction
- fulfillmentState of achieved purpose
- gratificationPleasure from satisfying desires
- appreciationRecognition of worth
approval · happiness · comfort · ease · reassurance · quality assurance · going the extra mile
helpdesk
Technical assistance service
- hotlineDirect emergency phone connection
- helplinePhone service for assistance
- call centerTelephone support facility
representative · agent · live chat · ticketing system · FAQs · technical support · troubleshooting · resolution · inquiry · complaints
interaction
Reciprocal action between parties
- personalizationTailoring to individual needs
- relationshipConnection between entities
- communicationExchanging ideas or information
dialogue · rapport · empathy · understanding · attention · responsiveness · follow-up · outreach · touchpoint · onboarding
retention
Continued holding or possession
- rewards programIncentive system for customers
- repeat businessRecurring customer transactions
- advocacyPleading for a cause
referrals · trust · patronage · VIP · membership · benefits · perks · exclusive offers · win-back · loyalty program
survey
Systematic data collection
- reviewCritical written assessment
- ratingAssigned evaluative score
- testimonialStatement praising someone's qualities
complaint · compliment · suggestion · input · opinion · evaluation · response · critique · assessment · improvement
contentment
Peaceful satisfaction with circumstances
- delightIntense pleasure or satisfaction
- fulfillmentState of achieved purpose
- gratificationPleasure from satisfying desires
appreciation · approval · happiness · comfort · ease · reassurance · quality assurance · going the extra mile
- customer service in bankingbank tellers, tellers, call centers, complaints, help desk
- customer supporttickets, help desk, helpdesk, chat agent, FAQs
- Customer Engagementloyalty programs, retention, brand loyalty, loyalty cards, CRM
- service qualityreliability, responsiveness, courtesy, professionalism, helpfulness
- responsivenessfeedback, reaction, reaction time, quick reply, rapid response
customer careindifference
Lack of interest
apathy · callousness · neglect · hostility · predatory practices
customer carecollections
Gathered groups of items
debt recovery · profit maximization · sales · billing · debt collection
customer careindifference
Lack of interest
discourtesy · disregard · poor service · rudeness · contempt
care, caring, careless, carefully, customer, customers, carelessly, cares, cared