poor service
Disappointing customer experience
Poor service is inadequate or unsatisfactory assistance from a business or institution—slow response, unhelpful staff, or failure to meet reasonable expectations.
The phrase appears constantly in complaints and reviews: The food was good but the poor service ruined the experience.
Poor service often justifies reduced tips or taking business elsewhere.
- badOf inferior quality
- rudeOffensively ill-mannered
- slowLacking in speed
- long waitProlonged period before something
- unhelpfulNot providing assistance
complaint · frustration · customer complaint · waiting · on hold · ignored · incompetent · dismissive · apology · refund · manager · attitude · neglect · careless · sloppy · indifferent · bad attitude · unresponsive
- business problemscash flow, hiring, staffing, payroll, expenses
- travel problemslost luggage, flight delays, flight delay, delayed flight, missed flight
- negative reviewsbad review, negative feedback, complaint, thumbs down, low score
- problemsproblem, issue, difficulty, complication, trouble
- transportation issuestraffic congestion, traffic jams, congestion, gridlock, road safety
poor serviceexemplary service
Assistance worthy of imitation
white-glove service · VIP treatment · going the extra mile · customer care · hospitality
poor, service, poorer, poorest, poorly, poorness, impoverish, impoverished, impoverishment