webchat

Browser-based text exchange

Webchat is real-time text conversation conducted through a website rather than dedicated software.

Businesses use webchat for customer support: A webchat window popped up asking if I needed help.

The term distinguishes browser-based messaging from standalone chat applications.

Also spelled as two words: web chat.

communication

conversation

Exchange of spoken ideas

dialogueSpoken exchange between parties
messagingSending written digital communications
exchangeMutual giving and receiving

discussion · typing · response · reply · message · thread · transcript · real-time · instant · back-and-forth

social

networking

Building professional relationships

connectionA joining or relation
strangerPerson not yet known
OmegleRandom stranger chat website

Discord · IRC · DM · handle · username · contact · block · mute · report · moderation

support

helpdesk

Technical assistance service

agentOne who acts independently
representativeOne who acts for another
queueOrdered waiting line

ticket · inquiry · FAQ · troubleshooting · resolution · escalation · chatbot · automated · handoff · transcript

platform

messenger

One who delivers communications

interfaceShared connection point
portalImposing entrance or gate
widgetUnspecified small device

helpdesk · chatbot · popup · embed · plugin · Intercom · LiveChat

Opposites

communication medium

webchatphone call

Remote voice conversation

voice call · telephone conversation · video call · telegram · snail mail

synchronicity and presence

webchatemail

Digital written communication

letter · voicemail · forum post · memo · written correspondence

physical proximity

webchatface-to-face meeting

physical presence · tête-à-tête

Family

Familiarity: Top 200,000
Profile: Known to kids · Used worldwide · Timeless · Everyday, not technical · Rated G