community managers
Online forum stewards
Community managers are professionals who build and maintain relationships between an organization and its audience, typically online.
They moderate forums, respond to users, create engagement, and serve as the voice of a brand in social spaces.
The role blends customer service, content creation, and conflict resolution: Our community managers handle everything from answering questions to banning trolls.
Online content-sharing platforms
- content curationGathering and organizing material
- hashtagsMetadata labels for posts
- followersPeople who support someone
- postsPublished online content
comments · likes · shares · user-generated content · live streaming · Discord · Slack · forums
Avoidance of excess
- facilitationMaking tasks easier
- interactionReciprocal action between parties
- participationAct of taking part
- dialogueSpoken exchange between parties
feedback · outreach · responsiveness · retention · rapport · onboarding · welcome messages · conflict resolution
Guidance from experienced person
- guidanceAdvice for decisions
- influencePower to affect others
- coordinationOrganized cooperative movement
- delegationTransferring responsibility downward
stewardship · empowerment · accountability · advocacy · volunteer coordination · team-building · governance · decision-making
Organizational oversight and control
- planningArranging for future events
- strategyPlanned approach to goals
- metricsStandards for assessment
- reportingConveying documented information
documentation · tooling · scheduling · workflow · analytics · KPIs · resource allocation · roadmapping
social media
Online content-sharing platforms
- content curationGathering and organizing material
- hashtagsMetadata labels for posts
- followersPeople who support someone
posts · comments · likes · shares · user-generated content · live streaming · Discord · Slack · forums · notifications
moderation
Avoidance of excess
- facilitationMaking tasks easier
- interactionReciprocal action between parties
- participationAct of taking part
dialogue · feedback · outreach · responsiveness · retention · rapport · onboarding · welcome messages · conflict resolution · trust-building
mentorship
Guidance from experienced person
- guidanceAdvice for decisions
- influencePower to affect others
- coordinationOrganized cooperative movement
delegation · stewardship · empowerment · accountability · advocacy · volunteer coordination · team-building · governance · decision-making
administration
Organizational oversight and control
reporting · documentation · tooling · scheduling · workflow · analytics · KPIs · resource allocation · roadmapping
- coworkinghot desks, desks, meeting rooms, conference rooms, memberships
- game marketingtrailers, trailer, gameplay footage, teaser, teasers
- open source pioneersmaintainers
- Online volunteersmoderators, translators, fact checkers, transcribers, proofreaders
community managerstrolls
Deliberate online agitators
griefers · doxxers · harassers · flamers · bad actors
community managersabandoners
Those who forsake others
censors · enforcers · ban hammers · absentee landlords · gatekeepers
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