tech support
Computer problem solvers
Tech support is the service of helping people solve problems with computers, software, or other technology.
It may be a department within an organization, a service provided by a company to its customers, or a job category: I called tech support about my printer.
The phrase often implies frustrating phone trees and scripted troubleshooting: Have you tried turning it off and on again?
Determine a disease's nature
- debugRemove software errors
- fixRepair or solution
- resolveFirmness of purpose
- errorFault in communication
glitch · malfunction · reboot · restore · crash · freeze · lag · compatibility
Programs directing computer operations
- hardwareMetal goods and fittings
- networkingBuilding professional relationships
- serversMachines providing network resources
- firewallNetwork access control system
router · operating system · drivers · firmware · patches · updates · configuration · installation
Entry permit slip
- queueOrdered waiting line
- escalationProgressive increase in intensity
- agentOne who acts independently
- representativeOne who acts for another
call center · hotline · live chat · remote access · screen share · callback · hold time · case number
Sequential instructional guide
- step-by-stepIn sequential stages
- FAQCommon queries document
- knowledge baseStructured information repository
- tutorialInstructional step-by-step guide
user manual · how-to · documentation · onboarding · training · instructions · demonstration · best practices
diagnose
Determine a disease's nature
error · glitch · malfunction · reboot · restore · crash · freeze · lag · compatibility · blue screen
software
Programs directing computer operations
- hardwareMetal goods and fittings
- networkingBuilding professional relationships
- serversMachines providing network resources
firewall · router · operating system · drivers · firmware · patches · updates · configuration · installation · backup
ticket
Entry permit slip
- queueOrdered waiting line
- escalationProgressive increase in intensity
- agentOne who acts independently
representative · call center · hotline · live chat · remote access · screen share · callback · hold time · case number · tier one
walkthrough
Sequential instructional guide
- step-by-stepIn sequential stages
- FAQCommon queries document
- knowledge baseStructured information repository
tutorial · user manual · how-to · documentation · onboarding · training · instructions · demonstration · best practices · tips
- online jobsfreelancer, virtual assistant, content creator, blogger, web developer
- help resourceshelp, FAQ, help center, help menu, help button
- IT Jobssysadmin, IT director, IT consultant, network engineer, help desk
- learning supporttutoring, tutor, tutors, peer tutoring, online tutoring
- tech repairlaptop repair, hardware repair, phone repair, troubleshooting, diagnostics
- servicescleaning services, streaming, delivery services, salon, bellhop
tech supportsabotage
Deliberate disruption of operations
hacker · cyberattack · malware · virus · vandalism
tech supportuser manual
Guide for operating something
RTFM · documentation · FAQ · self-help · trial and error
tech supportself-reliance
Depending on oneself alone
tech savvy · digital literacy · power user · self-sufficiency
support, supporter, technique, supported, technical, supporting, supportive, technology, supports