information desk
Visitor assistance counter
An information desk is a staffed counter in a public building—airport, library, museum, shopping center—where visitors can ask questions and get directions.
I stopped by the information desk to ask where the restrooms were.
The term also applies to telephone services that provide directory assistance or general inquiries.
Entryway or influence-seeking
- conciergeGuest services attendant
- foyerBuilding's entrance room
- entrancePoint of access
- kioskStandalone public booth
reception · welcome center · visitor center · atrium · terminal · airport · museum · mall
Guidance for reaching somewhere
- mapsGeographic visual representations
- brochuresPrinted promotional materials
- schedulesPlanned sequences of events
- wayfindingNavigating through physical spaces
lost and found · tickets · reservations · bookings · tours · announcements · wheelchair rental · coat check
Request for information
- queryRequest for information
- assistanceSupport or aid given
- helpAssistance given
- askSeek an answer
inquire · request · clarification · where is · opening hours · admission · pricing · recommendation
Visitor-greeting office worker
- attendantOne who assists others
- clerkOffice record-keeper
- greeterOne who welcomes arrivals
- hostOne receiving guests
volunteer · docent · guide · agent · representative · coordinator · usher · ambassador
File system container
- mapSpatial representation of terrain
- arrowsShafted projectiles for bows
- landmarksDistinctive, recognizable locations
- floor planArchitectural room arrangement
digital display · touchscreen · pictograms · icons · color coding · exits · entrances · QR code
lobby
Entryway or influence-seeking
kiosk · reception · welcome center · visitor center · atrium · terminal · airport · museum · mall · hotel
directions
Guidance for reaching somewhere
- mapsGeographic visual representations
- brochuresPrinted promotional materials
- schedulesPlanned sequences of events
wayfinding · lost and found · tickets · reservations · bookings · tours · announcements · wheelchair rental · coat check · phone charging
question
Request for information
- queryRequest for information
- assistanceSupport or aid given
- helpAssistance given
ask · inquire · request · clarification · where is · opening hours · admission · pricing · recommendation · referral
receptionist
Visitor-greeting office worker
host · volunteer · docent · guide · agent · representative · coordinator · usher · ambassador · helper
directory
File system container
- mapSpatial representation of terrain
- arrowsShafted projectiles for bows
- landmarksDistinctive, recognizable locations
floor plan · digital display · touchscreen · pictograms · icons · color coding · exits · entrances · QR code
- museum servicesguided tours, audio guides, gift shop, admission, group tours
- visitor centersgift shop, exhibits, tours, guided tours, brochures
- visitor serviceshelpdesk, guest services, concierge, receptionist, assistance
- assistancehelp, aid, helpdesk, assistance, support
- museumart gallery, art museum, collection, curator, exhibitions
- airportsairports, airport, terminals, terminal building, runway
information deskself-service kiosk
Unattended interactive terminal
self-checkout · FAQ page · vending machine · chatbot · ATM
information deskregistration desk
Arrival processing station
check-in counter · booking office · security checkpoint · ticket window · lost and found
desk, information, informed, misinformation, uninformed, informative, informant, informational, disinformation