self-service kiosk

Unmanned checkout station

A self-service kiosk is an interactive terminal where customers complete transactions without staff assistance—checking in for flights, ordering food, paying bills, or retrieving tickets.

The machines combine touchscreens with card readers and receipt printers: I used the self-service kiosk to avoid the line at the counter.

They're ubiquitous in airports, fast-food restaurants, and retail stores.

Related

menu · screen · swipe · tap · machine · order · payment · credit card · ticket · interface · display · user friendly · unmanned · convenience · fast-food · grocery store · movie theater · hotel check-in

Categories
Opposites
service delivery method

self-service kioskpersonal service

Assistance delivered to someone directly

help desk · concierge service · white-glove service · butler service · ticket agent

customer autonomy

self-service kioskfull-service

Providing all amenities

concierge · valet service · table service · personal shopper · hand-holding

customer experience

self-service kioskpersonalized service

Care adapted to individuals

concierge service · VIP treatment · hands-on help · personal banker

Family

self, service, kiosk, selves, selfish, selfhood, selfless, selfishly, selflessness

Familiarity
Top 100,000
Profile
Known to kids · Used worldwide · Timeless · Concrete · Everyday, not technical · Rated G