guest services
Hotel help desk
Guest services is a department or function at hotels, resorts, airports, and similar establishments that assists visitors with requests, problems, and information.
The term covers everything from arranging transportation to handling complaints: Call guest services if you need extra towels.
In job titles, it often replaces the older "concierge" or "front desk."
- conciergeGuest services attendant
- room serviceHotel meal delivery
- front deskLobby service counter
- check-inRegistering one's presence
- express check-inStreamlined arrival procedure
late checkout · room upgrade · emergency assistance · amenities · VIP treatment · help desk · travel desk · hospitality · bellhop · complaint resolution · wake-up call · customer care · porter · information desk · lost and found · valet parking · customer service · special requests
- hospitalityhotel, hotels, warmth, kindness, welcome
- hotelshotel staff, hotel room, accommodations, hotelier, innkeeper
- hotel dutiescheck-in, check-out, housekeeping, front desk, room service
- hotel front deskreceptionist, clerk, bell captain, keys, check-in
- hotel staffbellhop, concierge, housekeeper, front desk clerk, receptionist
- park amenitiespicnic table, picnic areas, bathrooms, picnic tables, picnic bench
guest servicesself-service
Customer performs the task
self-service kiosk · automated checkout · self-checkout · do-it-yourself · automated systems
guest servicesback of house
Non-public restaurant operations
housekeeping · maintenance · kitchen staff · behind-the-scenes · administrative services