customer feedback
Buyer response data
Customer feedback is information that customers provide about their experience with a product, service, or company.
This input may come through surveys, reviews, complaints, or direct communication, and businesses use it to improve their offerings and address problems.
We redesigned the app based on customer feedback.
The term appears constantly in business contexts, where gathering and responding to customer feedback is considered essential to success.
- complaintsExpressions of discontent
- market researchAnalyzing buyer preferences systematically
- reviewsPublished critical assessments
- online reviewsPosted consumer evaluations
- service qualityHow well customers are treated
testimonials · word of mouth · ratings · concerns · pain points · service · loyalty programs · user experience · suggestions · compliments · voice · opinions · critique · relationship building · surveys · insights · input · listening
- customer serviceservice, apology, patience, callback, apologizing
- customer supporttickets, help desk, helpdesk, chat agent, FAQs
- feedbackcomment, comments, constructive, complaint, reviews
- reputationreputation, reputable, bad reputation, repute, disreputable
- shopping aidsbuying guides, price tags, consumer reports, catalogs, flyers
- surveyspoll, polls, survey, surveys, questionnaire
customer feedbackemployee feedback
Workers' shared assessments
internal audit · self-assessment · internal audits · financial statements