after-sales service
Warranty and repairs
After-sales service is the support a company provides to customers following a purchase—installation, repairs, maintenance, warranties, and technical assistance.
Good after-sales service builds customer loyalty and differentiates brands in competitive markets: The dealership is known for excellent after-sales service.
Also called aftercare or post-sale support.
- call centerTelephone support facility
- toll-free numberPhone line without charges
- customer careAssistance for buyers
- customer feedbackResponses from buyers
- technical supportAid for technology users
on-site repair · training programs · spare parts · warranty claims · extended warranty · complaint resolution · follow-up call · software updates · product recalls · loyalty rewards · refund policy · money back · satisfaction guarantee · help desk · troubleshooting · diagnostics · user manuals · knowledge base
after-sales servicepoint of sale
Transaction completion location
purchase · checkout · sales pitch · closing the deal · pre-sales
after-sales servicecustomer acquisition
Winning new paying clients
lead generation · prospecting · marketing · first contact · cold calling
after-sales serviceplanned obsolescence
Deliberately shortened product lifespan
after, sales, service, sale, sell, seller, selling, sold, serve