webchats
Internet text exchanges
Webchats are real-time text conversations conducted through websites or web-based applications, typically between a customer and a service representative.
The format has become standard for customer support, allowing users to get help without making a phone call.
I opened a webchat with my bank to dispute a charge.
Unlike email, webchats happen in the moment, with both parties typing back and forth until the issue is resolved.
Occurring without processing delay
- notificationsAutomated messages announcing events
- timestampsRecorded times of events
- encryptionConverting data into code
- botsAutomated software agents
platforms · interface · login · username · avatar · status · online · offline
Sending written digital communications
- conversationExchange of spoken ideas
- dialogueSpoken exchange between parties
- discussionExchange of ideas
- interactionReciprocal action between parties
exchange · texting · correspondence · forums · threads · replies · emojis · acronyms
real-time
Occurring without processing delay
- notificationsAutomated messages announcing events
- timestampsRecorded times of events
- encryptionConverting data into code
bots · platforms · interface · login · username · avatar · status · online · offline · sync
messaging
Sending written digital communications
- conversationExchange of spoken ideas
- dialogueSpoken exchange between parties
- discussionExchange of ideas
interaction · exchange · texting · correspondence · forums · threads · replies · emojis · acronyms · slang
webchatsphone calls
Auditory telecommunication sessions
voice calls · handwritten letters · snail mail · telegrams · radio broadcasts
webchatsemails
Digital written messages
letters · memos · published articles · recorded messages · voicemail