LiveChat
Real-time text help
LiveChat is a software service enabling real-time text communication between website visitors and customer support agents.
The term also describes the feature itself: Click the LiveChat button for immediate help.
Most e-commerce and service sites now offer some form of live chat, often powered by chatbots before connecting to humans.
Unspecified small device
- messengerOne who delivers communications
- dashboardVehicle control panel
- consoleComfort in distress
- browserWeb access program
platform · software · embed · integration · API · plugin · customization · branding
Buyer of goods
- agentOne who acts independently
- representativeOne who acts for another
- helpdeskTechnical assistance service
- ticketingIssuing entry passes
troubleshooting · resolution · escalation · inquiry · assistance · query · issue · problem
Exchange of spoken ideas
- dialogueSpoken exchange between parties
- messageTransmitted communication
- textWritten or printed words
- exchangeMutual giving and receiving
interaction · thread · greeting · script · tone · personalization · multilingual · translation
Briefest unit of time
- synchronousOccurring at same moment
- immediateHappening without delay
- simultaneousHappening at same time
- presenceState of being somewhere
availability · notification · alert · popup · widget · session · active · online
widget
Unspecified small device
browser · platform · software · embed · integration · API · plugin · customization · branding · avatar
customer
Buyer of goods
- agentOne who acts independently
- representativeOne who acts for another
- helpdeskTechnical assistance service
ticketing · troubleshooting · resolution · escalation · inquiry · assistance · query · issue · problem · solution
conversation
Exchange of spoken ideas
exchange · interaction · thread · greeting · script · tone · personalization · multilingual · translation · sentiment
instant
Briefest unit of time
- synchronousOccurring at same moment
- immediateHappening without delay
- simultaneousHappening at same time
presence · availability · notification · alert · popup · widget · session · active · online · status
LiveChatemail
Digital written communication
voicemail · contact form · support ticket · snail mail · delayed response
LiveChatphone call
Remote voice conversation
voice call · video call · call center · hotline · face-to-face
LiveChatchatbot
Conversational AI program
auto-reply · virtual assistant · bot · FAQ page · knowledge base
live, chat, lived, lives, living, alive, lively, livelihood, chats