telesales
Selling by phone
Telesales is selling goods or services by telephone.
The term covers both outbound calls to potential customers and inbound calls from people responding to advertisements.
Telesales operations typically employ scripts and call quotas: She worked in telesales for a insurance company.
The word often carries connotations of aggressive or unwanted solicitation.
Wearable audio device
- dialerOne who places calls
- callbackFollow-up audition invitation
- outboundHeaded away from origin
- inboundTraveling toward a destination
hold · transfer · voicemail · hangup · queue · switchboard · mute · speakerphone
Contacting prospects without introduction
- pitchFrequency of sound
- scriptWritten words for performance
- quotaFixed assigned amount
- conversionAct of changing states
upselling · cross-selling · closing · negotiation · revenue · targets · pipeline · B2B
Harmonious mutual connection
- pitchFrequency of sound
- convinceCause to believe
- influencePower to affect others
- smooth-talkerPersuasive, flattering speaker
charisma · empathy · rebuttal · trust-building · tone · urgency · credibility · engagement
Fixed assigned amount
- targetsIntended aims or marks
- KPIsMeasurable performance benchmarks
- ROIProfit-to-cost ratio
- performanceCarrying out a task
Goes in front
- databaseOrganized digital information collection
- qualifyingMeeting required criteria
- screeningEvaluative selection process
- follow-upSubsequent action on something
nurturing · referrals · gatekeepers · decision-makers · callbacks · touchpoints · outreach · pipeline
headset
Wearable audio device
inbound · hold · transfer · voicemail · hangup · queue · switchboard · mute · speakerphone
cold-calling
Contacting prospects without introduction
conversion · upselling · cross-selling · closing · negotiation · revenue · targets · pipeline · B2B · B2C
rapport
Harmonious mutual connection
smooth-talker · charisma · empathy · rebuttal · trust-building · tone · urgency · credibility · engagement · assertive
quota
Fixed assigned amount
leads
Goes in front
- databaseOrganized digital information collection
- qualifyingMeeting required criteria
- screeningEvaluative selection process
follow-up · nurturing · referrals · gatekeepers · decision-makers · callbacks · touchpoints · outreach · pipeline
- tele- wordstelevision, TV, telegram, telegraph, telescope
- salespeoplecar salesman, door-to-door salesman, used car salesman, pitchman, saleswoman
- call centerscold call, inbound call, outbound, call volume, queue
telephone, sales, salesperson, salespeople, telemarketing, salesmanship, telecommute, telemarketer, telemarket