mobile-ordering
App-based food requests
Mobile-ordering is the practice of placing an order for food, drinks, or other goods through a smartphone app before arriving at or while inside an establishment.
The system allows customers to skip traditional lines and pick up items at a designated spot or have them brought to their location.
Coffee shops, fast-food chains, and restaurants have widely adopted mobile-ordering to reduce wait times and streamline operations.
I used mobile-ordering to grab my coffee without waiting.
Mobile device software
- smartphoneHandheld connected computer
- kioskStandalone public booth
- touchscreenInput-sensitive display panel
- GPSSatellite-based location technology
geofencing · beacon · NFC · tablet · integration · API · platform · software
Small open-bed truck
- curbsideAdjacent to the street
- drive-thruVehicle-accessible service window
- counterFlat service surface
- StarbucksUbiquitous coffeehouse chain
Chipotle · McDonalds · Chick-fil-A · fast-casual · quick-service · upselling · combo · modifiers
Requiring no physical touch
- one-tapRequiring just one touch
- checkoutPayment completion process
- tippingPaying beyond the bill
- receiptWritten payment acknowledgment
transaction · secure · tokenization · autopay · subscription · promo-code · discount · refund
Food delivery service
- GrubhubFood delivery service
- DeliverooFood ordering platform
- courierDelivery person or service
- driverVehicle operator
drop-off · tracking · ETA · dispatch · radius · fee · tip · doorstep
Reducing required duration
- grab-and-goReady for quick departure
- seamlessWithout visible joins
- frictionlessHaving no resistance
- on-demandAvailable upon request
speed · efficiency · accessibility · 24-hour · anytime · busy · commute · multitasking
app
Mobile device software
- smartphoneHandheld connected computer
- kioskStandalone public booth
- touchscreenInput-sensitive display panel
GPS · geofencing · beacon · NFC · tablet · integration · API · platform · software · interface
pickup
Small open-bed truck
- curbsideAdjacent to the street
- drive-thruVehicle-accessible service window
- counterFlat service surface
Starbucks · Chipotle · McDonalds · Chick-fil-A · fast-casual · quick-service · upselling · combo · modifiers · preparation
contactless
Requiring no physical touch
receipt · transaction · secure · tokenization · autopay · subscription · promo-code · discount · refund · charge
DoorDash
Food delivery service
driver · drop-off · tracking · ETA · dispatch · radius · fee · tip · doorstep · instructions
time-saving
Reducing required duration
- grab-and-goReady for quick departure
- seamlessWithout visible joins
- frictionlessHaving no resistance
on-demand · speed · efficiency · accessibility · 24-hour · anytime · busy · commute · multitasking