fast-casual

Between quick, upscale

Fast-casual describes a restaurant category between fast food and casual dining.

The food aspires to higher quality than drive-through chains, but service remains counter-based with no table waitstaff: Chipotle pioneered the fast-casual model.

Customers typically order at a counter, then seat themselves.

The term emerged in the 1990s as chains sought to attract diners willing to pay more for fresher ingredients and customization without the time commitment of sit-down service.

dining

Chipotle

Mexican fast-casual chain

Five Guys · Nando's · Wingstop · Qdoba · order-ahead · pickup · touchscreen · kiosk · tray

positioning

upscale

Elegant and expensive

mid-range · accessible · elevated · approachable · quick-service · hybrid · mainstream · urban · suburban · millennial

concept

fresh

Newly made, not stale

healthier · sustainable · farm-to-table · artisanal · craft · organic · seasonal · wholesome · scratch-made · antibiotic-free

experience

ambiance

Mood of surroundings

eco-friendly · reusable · branding · playlist · vibe · atmosphere · lighting · aesthetic · mobile-ordering · curbside

Opposites
service level and dining formality

fast-casualfine dining

Elegant restaurant experience

full-service · upscale dining · formal dining · haute cuisine · slow food

food quality positioning

fast-casualfast food

Speedy prepared meals

quick-service · drive-thru · grab-and-go · junk food · McDonald's

Family

fast, casual, faster, fastest, fasten, fastness, casually, casualness

Familiarity
Top 500,000
Profile
Mostly American · Rated G