phone tree
Group notification system
A phone tree is a system for spreading information through a network of calls, where each person contacted is responsible for calling others on a list.
Schools and organizations use phone trees to relay urgent messages quickly: The PTA activated the phone tree to announce the snow day.
The branching structure resembles a tree diagram.
Assistance for buyers
- helpdeskTechnical assistance service
- hotlineDirect emergency phone connection
- help linePhone service offering support
- inquiryRequest for information
complaint · resolution · ticket · assistance · representative · agent · service request · technical support
Automated call routing system
- voice recognitionTechnology identifying spoken language
- touch-toneButton-based phone system
- recorded messageStored spoken communication
- voice promptSpoken instruction to software
directory · hold music · queue · callback · extension · toll-free · main menu · greeting
Move between locations
- extensionAdded part or duration
- departmentDistinct unit within organization
- switchboardTelephone routing panel
- operatorOne who works machinery
escalation · connect · redirect · branch · PBX · direct dial · inbound · outbound
customer service
Assistance for buyers
- helpdeskTechnical assistance service
- hotlineDirect emergency phone connection
- help linePhone service offering support
inquiry · complaint · resolution · ticket · assistance · representative · agent · service request · technical support · billing
IVR
Automated call routing system
- voice recognitionTechnology identifying spoken language
- touch-toneButton-based phone system
- recorded messageStored spoken communication
voice prompt · directory · hold music · queue · callback · extension · toll-free · main menu · greeting · instructions
transfer
Move between locations
- extensionAdded part or duration
- departmentDistinct unit within organization
- switchboardTelephone routing panel
operator · escalation · connect · redirect · branch · PBX · direct dial · inbound · outbound · main line
- telephonycall, dial tone, dial, landline, handset
- Communication channelsdiscussion, newsletter, debate, bulletin board, town hall
- phone servicesvoicemail, caller ID, call waiting, call forwarding, call blocking
- phone termslandline, country code, area code, voicemail, caller ID
- call centerscold call, inbound call, outbound, call volume, queue
- grassroots organizingcanvassing, door knocking, voter registration, petitions, rallies
phone treemass text
Message sent to many
mass email · broadcast email · broadcast message · group text · email blast
phone, tree, phones, phoned, phoning, telephone, telephony, telephonic, microphone