online help
Web-based technical support
Online help is documentation or assistance built into software, accessible while using the program.
It typically includes searchable guides, tutorials, and troubleshooting information: Click the question mark icon for online help.
The term distinguishes digital assistance from printed manuals or human support staff.
- supportTo uphold or sustain
- FAQCommon queries document
- tutorialInstructional step-by-step guide
- step by stepIn ordered stages
- chatInformal verbal exchange
troubleshoot · guide · documentation · knowledge base · assistant · search · search bar · questions · answers · how to · popup · hover · tooltip · helpdesk · virtual assistant · customer · service · live chat
- online referencereference desk, live chat, database search, FAQ pages, knowledge base
- customer supporttickets, helpdesk, chat agent, FAQs, chatbots
- manualsuser manual, manual, handbook, product manual, service manual
- documentationmanual, manuals, user guide, user guides, user manual
- help resourcesFAQ, user guide, tutorials, how-to, support page
- technical docsuser manuals, user guides, software manuals, troubleshooting guides, reference guides