chat support
Text-based customer service
Chat support is customer service conducted through text-based messaging rather than phone calls or email.
Companies offer chat support through websites, apps, or social media platforms, allowing customers to type questions and receive real-time responses from agents or automated systems: I contacted chat support about my missing order.
The format appeals to people who prefer written communication or need to multitask while waiting for help.
- help deskAssistance service point
- helpdeskTechnical assistance service
- customer serviceAssistance for buyers
- messagingSending written digital communications
- agentOne who acts independently
representative · ticket · query · response · response time · instant · typing · window · bot · automated · assistance · conversation · queue · waiting · hold time · please wait · first contact · resolve
- IT supporthelpdesk, technical assistance, help desk, ticket system, ticketing
- customer servicecustomer service, service, apology, patience, callback
- online shoppingAmazon, cart, checkout, e-commerce, Walmart
- customer service in bankingbank tellers, tellers, call centers, complaints, customer care
- customer supporttickets, help desk, helpdesk, FAQs, chatbots
- service workersserver, waiter, waitress, bartender, barista
chat supportchatbot
Conversational AI program
auto-reply · canned responses · AI assistant · virtual assistant
chat, support, chats, chatted, chatting, chatty, supports, supported, supporting