trouble ticket
Logged issue report
A trouble ticket is a formal record of a reported problem, used by IT departments and customer service teams to track issues from initial complaint through resolution.
The ticket gets assigned a number, routed to appropriate staff, and updated as work progresses: I submitted a trouble ticket about my email not syncing.
Also called a support ticket or service ticket.
- typeCategory sharing traits
- help deskAssistance service point
- IT supportTechnical troubleshooting service
- technical supportAid for technology users
- bug trackingSystem for logging software defects
customer feedback · complaint resolution · corrective action · workflow management · service delivery · knowledge base · service quality · customer care · incident report · screen · on hold · response time · debugging · software testing · error · phone · quality assurance · client support
- work orderrepair order, maintenance request, service request, service call
trouble ticketresolution
Formal decision or determination
case closed · problem solved · all clear · clean bill of health · sign-off
trouble ticketpositive feedback
Response amplifying original signal
commendation · completion certificate · kudos · passing grade · success story
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