telemarketers
Dinnertime phone pests
Telemarketers are people who sell products or services by phone, typically calling potential customers who haven't requested contact.
The work is associated with scripted pitches, high rejection rates, and frequent interruptions of dinner: Another telemarketer trying to sell me an extended warranty.
The rise of robocalls has largely automated what telemarketers once did manually.
Unsolicited bulk messages
- unwantedNot wished for
- interruptionBreak in continuity
- dinner-timeEvening eating hour
- hang-upPersistent emotional obstacle
blocking · scam · persistent · annoying · harassment · robocalls · caller-ID · screening
Chronic occupational depletion
- turnoverSales volume or attrition
- cubiclePartitioned office workspace
- supervisorOne who directs workers
- metricsStandards for assessment
breaks · shift · training · rejection · resilience · morale · performance · incentives
Contacting prospects without introduction
- pitchFrequency of sound
- scriptWritten words for performance
- quotaFixed assigned amount
- commissionPayment for services rendered
leads · closing · upselling · prospects · dialing · headset · outbound · conversion
Commerce regulatory agency
- complianceAdhering to requirements
- consentVoluntary agreement given
- disclosureAct of revealing information
- opt-outChoose not to participate
violations · fines · legal · restrictions · enforcement · penalties · lawsuits · reporting
spam
Unsolicited bulk messages
- unwantedNot wished for
- interruptionBreak in continuity
- dinner-timeEvening eating hour
hang-up · blocking · scam · persistent · annoying · harassment · robocalls · caller-ID · screening · ignore
burnout
Chronic occupational depletion
- turnoverSales volume or attrition
- cubiclePartitioned office workspace
- supervisorOne who directs workers
metrics · breaks · shift · training · rejection · resilience · morale · performance · incentives · monitoring
cold-calling
Contacting prospects without introduction
commission · leads · closing · upselling · prospects · dialing · headset · outbound · conversion · rebuttals
FTC
Commerce regulatory agency
- complianceAdhering to requirements
- consentVoluntary agreement given
- disclosureAct of revealing information
opt-out · violations · fines · legal · restrictions · enforcement · penalties · lawsuits · reporting · regulations
- unwanted callsrobocalls, nuisance calls, scam calls, junk calls, cold calls
- unwanted contactscold callers, robocallers, scammers, spammers, solicitors
- comedy targetspoliticians, lawyers, in-laws, teenagers, bosses
- nuisancespest, ants, bugs, flies, roaches
- pet peevesannoyance, loud chewing, irritation, loud talking, frustration
- professionalsdoctor, nurse, lawyer, engineer, dentist