customer relations
Buyer-business communication management
Customer relations refers to how a business interacts with its customers—the practices, policies, and attitudes that shape those interactions.
A company with good customer relations treats buyers well and handles complaints effectively.
The term often appears in job titles and department names: She works in customer relations.
Poor customer relations can sink a business faster than a poor product.
- first impressionInstant assessment of someone
- active listeningFocused, responsive attention to speech
- touchpointsInteraction opportunities with users
- personalizationTailoring to individual needs
- retentionContinued holding or possession
warm welcome · brand loyalty · accessibility · tone of voice · transparency initiatives · loyalty programs · CRM · conversation · community engagement · complaint resolution · bar · hospitality · drinks · onboarding · follow-up call · alcohol · complaints · companionship
- intangible assetsintangible assets, patent, copyright, trade secret, brand
- debit insurancedoor-to-door sales, burial insurance, insurance agents, sales territories, policyholders
- managementmanagers, management, executives, boss, supervisors
- salessale, sales, selling, salesperson, salesman
- hospitality careershospitality management, hotel management, culinary arts, restaurant management, guest services
- salon managementappointments, bookings, staff training, staff hiring, client retention
customer relationsproduct development
Creating new market offerings
manufacturing · production · research and development · supply chain management · logistics
customer relationsemployee relations
Workplace interpersonal management
labor relations · investor relations · workforce management · community relations