client relations
Managing customer connections
Client relations is the practice of managing interactions between a business and its customers or clients.
The term encompasses communication, service quality, and ongoing relationship maintenance.
Someone in client relations handles complaints, builds rapport, and works to retain business.
The phrase often appears in job titles and department names: She works in client relations.
- surveysSystematic information gathering
- pain pointsProblems causing frustration
- account managementOverseeing customer relationships professionally
- key accountsHigh-value customer relationships
- relationship managerClient liaison professional
conflict resolution · email etiquette · problem-solving · active listening · loyalty programs · negotiation · trust-building · customer service · white glove service · responsiveness · rapport building · face time · touch base · follow-up calls · partnership · personalization · presentation skills · knowledge bases
- business skillsmanagement, financial literacy, leadership, deal-making, delegation
- salessale, sales, selling, salesperson, salesman
- agency workbriefs, pitches, pitching, proposals, deliverables
- Customer Engagementloyalty programs, customer loyalty, customer retention, retention, brand loyalty
- practice managementoffice management, billing, invoicing, payroll, staffing
- social workcase notes, person-centered, fieldwork, community development, clinical practice
client relationsproduct development
Creating new market offerings
manufacturing · production · research and development · engineering · fabrication
client relationsemployee relations
Workplace interpersonal management
product development · internal affairs · human resources · self-interest · supply chain management