shadow work

Integrating hidden self

Shadow work is unpaid labor that consumers perform for businesses—tasks once done by employees but now shifted to customers.

Pumping your own gas, checking out your own groceries, booking travel online, and assembling furniture are all shadow work.

The term captures how companies reduce costs by making customers do the work without compensation: I spent an hour on shadow work just to change my flight.

psychology

integration

Combining into a whole

unconscious · persona · anima · animus · individuation · repression · complex · depth psychology · transformation · introspection

unpaid labor

self-checkout

Customer-operated payment kiosk

emotional labor · administrative burden · scheduling · meal planning · kiosk · uncompensated · mental load · booking

Categories
Opposites
psychological depth

shadow worktoxic positivity

Harmful insistence on cheerfulness

positive affirmations · gratitude practice · positive thinking · light work · denial

visibility of self-aspects

shadow workpersona

Assumed public identity

public self · social mask · reputation management

therapeutic approach

shadow workcognitive behavioral therapy

Treatment restructuring harmful thought patterns

positive psychology · behavioral modification · coping strategies · life coaching · self-help

Family

work, shadow, shadowy, shadows, overshadow, shadowed, shadowing, overshadowed, overshadowing

Familiarity
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Profile
Used worldwide · Abstract · Rated G