member services

Help for subscribers

Member services is a department or function within an organization that handles the needs of its members—answering questions, processing requests, resolving issues, and providing information about benefits.

The term appears most often in contexts like insurance companies, credit unions, gyms, and membership associations: Call member services to update your address.

Sometimes shortened to just member services as a destination: I was transferred to member services.

Opposites
organizational function

member servicessales

Revenue from goods moved

billing · collections · customer acquisition · revenue generation · marketing

customer relationship stage

member serviceslead generation

Acquiring potential customer contacts

recruitment · enrollment · onboarding · outreach · admissions

service orientation

member servicesback office

Internal administrative functions

self-service · administrative services

Family

member, members, membership, memberships, service, services, serve, served, serving

Familiarity
Top 100,000
Profile
Used worldwide · Timeless · Everyday, not technical · Rated G