diallers
Numbers input devices
Diallers is the British spelling of dialers—devices or software that automatically dial telephone numbers.
In legitimate use, diallers connect call centers to customers or dial into internet services.
In computing, diallers often refer to malicious programs that secretly dial premium-rate numbers, running up charges: The malware installed a dialler that cost him hundreds.
Headed away from origin
- inboundTraveling toward a destination
- queueOrdered waiting line
- agentOne who acts independently
- headsetWearable audio device
script · CRM · metrics · KPIs · workforce management · supervisor · escalation · cold calling
Button array for input
- handsetHeld telephone component
- callbackFollow-up audition invitation
- voicemailRecorded caller messages
- busy signalTelephonic rejection sound
extension · landline · cordless · hang-up · directory · area code · long-distance · operator
Financial services by telephone
- canvassingSystematic direct voter outreach
- robocallAutomated prerecorded phone message
- campaignOrganized effort toward goal
- grassrootsCommon people as political base
GOTV · volunteer · donation · advocacy · petition · fundraising · supporter · mobilisation
Software communication standard
- integrationCombining into a whole
- VoIPCalls over broadband
- SIPVoice call initiation protocol
- contact listStored collection of contacts
pacing · scripting · dashboard · analytics · compliance · throttling
outbound
Headed away from origin
headset · script · CRM · metrics · KPIs · workforce management · supervisor · escalation · cold calling · talk time
keypad
Button array for input
- handsetHeld telephone component
- callbackFollow-up audition invitation
- voicemailRecorded caller messages
busy signal · extension · landline · cordless · hang-up · directory · area code · long-distance · operator · switchboard
phone banking
Financial services by telephone
- canvassingSystematic direct voter outreach
- robocallAutomated prerecorded phone message
- campaignOrganized effort toward goal
grassroots · GOTV · volunteer · donation · advocacy · petition · fundraising · supporter · mobilisation · survey
API
Software communication standard
- integrationCombining into a whole
- VoIPCalls over broadband
- SIPVoice call initiation protocol
contact list · pacing · scripting · dashboard · analytics · compliance · throttling
diallersreceivers
Those who accept transmissions
answerers · recipients · answering machines · listeners · respondents