call recording
Saved phone audio
Call recording is the practice of capturing audio from phone conversations for later playback.
Businesses use call recording for training, quality assurance, and legal documentation: This call may be recorded for quality purposes.
Laws vary on whether one or both parties must consent.
The term also refers to the resulting audio file itself.
- voicemailRecorded caller messages
- voice memoRecorded spoken note
- transcriptVerbatim written account
- playbackReproducing recorded media
- phoneHandheld communication device
conversation · phone tap · wiretap · surveillance · audio · listen · evidence · legal · consent · archive · data retention · customer service · hold · message · documentation · replay · monitor · compliance
- workplace surveillancekeyloggers, remote monitoring, bossware, productivity software, screen capture
- Conference Callsdial-in, mute, unmute, passcode, moderator
- phone callsphone number, robocall, cell number, mobile number, home phone
- phone servicesvoicemail, phone number, area code, phone bill, phone plan
- 911 dispatch911, 911 center, 911 operator, dispatcher, dispatch center
- Internet TelephonyVoIP, SIP, softphone, softphones, Google Voice