911 operator
Crisis call handler
A 911 operator is the person who answers emergency telephone calls and dispatches police, fire, or medical services.
The job requires calm under pressure—operators must extract critical information from panicked callers while coordinating response: The 911 operator talked her through CPR until paramedics arrived.
Also called dispatcher or emergency dispatcher.
- dispatcherOne who allocates resources
- emergencySerious sudden danger
- 911Crisis response number
- callerOne who phones
- call centerTelephone support facility
headset · police · ambulance · fire · active shooter · crisis · calm · stay calm · voice · location · address · home address · panic · rescue · distress · send help · hold · trauma
- essential workersdoctor, nurse, paramedic, EMT, firefighter
- public workerscivil servant, firefighter, mail carrier, police officer, social worker
- 911 dispatch911, 911 center, dispatcher, dispatch center, emergency call
- dispatchers911 dispatcher, emergency dispatcher, fire dispatcher, taxi dispatcher, train dispatcher
- justice workerspolice officer, detective, judge, prosecutor, defense attorney
- law enforcementFBI, police station, patrolmen, police officer, cop
emergency response role
911 operatorfirst responder
Initial crisis scene personnel
paramedic · firefighter · police officer · EMT · field medic