Zappos
Amazon's footwear subsidiary
Zappos is an online retailer specializing in shoes and clothing, founded in 1999 and acquired by Amazon in 2009.
The company became known for exceptional customer service, free shipping both ways, and a corporate culture emphasizing employee happiness—often cited in business literature as a model for customer-focused companies.
Assistance for buyers
- e-commerceInternet-based buying and selling
- corporate cultureShared workplace values, norms
- Las VegasNevada's gambling capital
- fulfillment centerFacility processing online orders
return policy · brand loyalty · call center · free shipping · startup · customer experience · work environment
Casual athletic footwear
- heelsRaised shoe bottoms
- bootsAnkle-covering footwear
- sandalsOpen strappy footwear
- loafersLaceless slip-on shoes
flats · pumps · wedges · oxfords · stilettos · slippers · moccasins · espadrilles
Costless product send-backs
- next-day deliveryGoods arrive within twenty-four hours
- customer reviewsBuyer assessments of products
- wish listEnumeration of wants
- cartVehicle for hauling
checkout · discounts · sales · gift cards · loyalty program · mobile app · product photos · video reviews
customer service
Assistance for buyers
- e-commerceInternet-based buying and selling
- corporate cultureShared workplace values, norms
- Las VegasNevada's gambling capital
fulfillment center · return policy · brand loyalty · call center · free shipping · startup · customer experience · work environment
sneakers
Casual athletic footwear
loafers · flats · pumps · wedges · oxfords · stilettos · slippers · moccasins · espadrilles · clogs
free returns
Costless product send-backs
- next-day deliveryGoods arrive within twenty-four hours
- customer reviewsBuyer assessments of products
- wish listEnumeration of wants
cart · checkout · discounts · sales · gift cards · loyalty program · mobile app · product photos · video reviews · size guide
- Acquired BrandsYouTube, Instagram, WhatsApp, Pixar, Marvel
- shoe storesDSW, Clarks, Skechers, Snipes, Nine West
- AmazonAmazon, river, Amazon River, Amazon rainforest, rainforest
- online shoppingAmazon, cart, checkout, e-commerce, Walmart
- Digital StoresSteam, App Store, Google Play, Microsoft Store, Epic Games
- websitesGoogle, Facebook, YouTube, Twitter, Amazon
ZapposNordstrom
Upscale American department store
DSW · department store · Macy's · shopping mall · in-store shopping
ZapposComcast
Telecommunications and cable conglomerate
Spirit Airlines · DMV · budget airline · Ryanair · Ticketmaster