return policy
Store's exchange terms
A return policy is a business's rules governing when and how customers may return purchased items for refund, exchange, or store credit.
Policies vary widely: some stores accept returns within 30 days with receipt, others have stricter limits or no returns at all.
Check the return policy before you buy.
- refundMoney returned after purchase
- full refundEntire purchase price returned
- store creditNon-cash refund option
- satisfaction guaranteePledge of customer contentment
- buyer's remorseRegret after a purchase
change of mind · receipt · cooling-off period · exchange · money-back guarantee · no questions asked · terms and conditions · defective goods · consumer law · buyer protection · reimbursement · dispute resolution · consumer advocacy · customer satisfaction · contract · proof of purchase · original packaging · product liability
- Shopping Factorsbrand loyalty, price sensitivity, convenience, value, free shipping
- Business Rulesauthorization, compliance, deadlines, hierarchy, hours of operation
- retail termsclearance rack, window display, discount bin, mannequins, overstock
- trust signalscredentials, trustworthiness, reputation, credibility, reliability
- horse salesbill of sale, purchase price, buyer rights, title transfer, horse trade
- retail lawconsumer rights, sales tax, product liability, labeling laws, product labeling
return policyall sales final
Purchase cannot be reversed
no returns · final sale · non-refundable · no refunds · as-is sale
return policywarranty
Formal repair promise
product warranty · guarantee · extended warranty · service contract · product guarantee