knowledgebase
Organized reference system
A knowledgebase is a centralized repository of information, typically searchable and organized for reference.
In computing and customer service, it usually means a collection of articles, FAQs, and documentation: Check the knowledgebase before contacting support.
Also spelled as two words: knowledge base.
Stored historical records
- catalogOrdered list of items
- recordsStored data or albums
- documentationWritten proof or instructions
- wikiUser-editable web pages
index · repository · storage · files · collection · directory · inventory · registry
Database manipulation language
- queryRequest for information
- retrievalAct of getting back
- serverOne who attends tables
- cloudAtmospheric water vapor mass
search · API · metadata · tagging · taxonomy · ontology · schema · integration
Skill from extensive practice
- insightDeep perceptive understanding
- understandingMental comprehension of something
- wisdomGood judgment from experience
- specializationConcentrated expertise in one field
proficiency · competence · mastery · experience · guidance · advice · solutions · answers
Written proof or instructions
- proceduresSet methods for tasks
- policiesAdopted courses of action
- protocolsEstablished codes of conduct
- guidelinesSuggested rules for behavior
best practices · SOPs · training · onboarding · troubleshooting · support · FAQ · helpdesk
archive
Stored historical records
- catalogOrdered list of items
- recordsStored data or albums
- documentationWritten proof or instructions
wiki · index · repository · storage · files · collection · directory · inventory · registry · compilation
SQL
Database manipulation language
cloud · search · API · metadata · tagging · taxonomy · ontology · schema · integration · CMS
expertise
Skill from extensive practice
- insightDeep perceptive understanding
- understandingMental comprehension of something
- wisdomGood judgment from experience
specialization · proficiency · competence · mastery · experience · guidance · advice · solutions · answers · intelligence
documentation
Written proof or instructions
- proceduresSet methods for tasks
- policiesAdopted courses of action
- protocolsEstablished codes of conduct
guidelines · best practices · SOPs · training · onboarding · troubleshooting · support · FAQ · helpdesk · internal
knowledgebaselive support
Systems maintaining bodily functions
live chat · call center · concierge service · help desk · helpdesk
knowledgebaseraw data
Unanalyzed collected information
data dump · noise · tribal knowledge · oral tradition · word of mouth
knowledge, base, know, known, knowing, knowingly, unknown, unknowing, knowable