client-centered
Prioritizing the customer
Client-centered describes an approach that prioritizes the needs, preferences, and goals of the person being served rather than the provider's methods or institutional convenience.
The term originated in psychotherapy with Carl Rogers, whose client-centered therapy let patients guide their own treatment.
It now appears across healthcare, social work, and business: a client-centered practice, client-centered care.
The hyphen is standard but sometimes dropped.
Centered on human values
- empathySharing another's emotions
- congruenceState of agreement
- counselingProfessional guidance for problems
- self-actualizationAchieving one's complete potential
therapeutic relationship · reflective listening · psychotherapy · active listening · genuineness · phenomenological · self-concept · growth
Adjusted to fit exactly
- personalizedAdapted for an individual
- responsiveQuick to react
- individualizedAdapted for one person
- customizedAdapted to specific requirements
stakeholder · satisfaction · feedback · accommodating · flexible · accessibility · holistic · wraparound
Patron's overall service impression
- consultativeProviding or seeking guidance
- service deliverySupplying promised assistance
- retentionContinued holding or possession
- loyaltyFaithful commitment to another
engagement · CRM · touchpoints · value proposition · responsiveness · trust-building · communication · partnership
humanistic
Centered on human values
- empathySharing another's emotions
- congruenceState of agreement
- counselingProfessional guidance for problems
self-actualization · therapeutic relationship · reflective listening · psychotherapy · active listening · genuineness · phenomenological · self-concept · growth · healing
tailored
Adjusted to fit exactly
- personalizedAdapted for an individual
- responsiveQuick to react
- individualizedAdapted for one person
customized · stakeholder · satisfaction · feedback · accommodating · flexible · accessibility · holistic · wraparound · case management
customer experience
Patron's overall service impression
- consultativeProviding or seeking guidance
- service deliverySupplying promised assistance
- retentionContinued holding or possession
loyalty · engagement · CRM · touchpoints · value proposition · responsiveness · trust-building · communication · partnership · account management
- Personal Construct Psychologyladdering, commonality, individuality, sociality, modulation
client-centeredprescriptive
Dictating correct usage
authoritarian · paternalistic · top-down · instructional · didactic
client, center, clients, clientele, centered, centers, centering, central, centrally