friction point

Source of conflict

A friction point is a source of tension, disagreement, or difficulty in a relationship, process, or system.

In interpersonal contexts, it's where conflict tends to arise: Money is a major friction point in their marriage.

In business and design, friction points are obstacles that slow users or customers: The checkout process has too many friction points.

The term draws on the physics sense of friction as resistance between surfaces in contact.

Related

rubbing · chafing · rub the wrong way · grinding · heat · wear · abrasion · snag · obstacle · bottleneck · irritation · disagreement · bone to pick · clash · hot button · sore spot · hotspot · stress

Categories
Opposites
interpersonal/organizational dynamics

friction pointcommon ground

Points of agreement

meeting of minds · alignment · rapport · synergy · olive branch

process/system efficiency

friction pointsmooth transition

Gradual, unnoticeable change

path of least resistance · streamlined process · flow state · enabler · facilitator

conflict vs. harmony

friction pointcommon ground

Points of agreement

harmony · meeting of minds · rapport · concord · unity

Family

friction, point, frictions, frictional, points, pointed, pointing, pointer, pointers

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