teleservice
Help from afar
Teleservice refers to services delivered remotely through telecommunications technology rather than in person.
The term covers customer support via phone or internet, remote technical assistance, and professional consultations conducted at a distance: The company shifted to teleservice during the pandemic.
In telecommunications specifically, teleservice describes a complete service capability offered to users, as distinct from the underlying network infrastructure.
Phone service for assistance
- hotlineDirect emergency phone connection
- call centerTelephone support facility
- helpdeskTechnical assistance service
- telemedicineRemote medical care delivery
telehealth · teleconsultation · teletherapy · telecounseling · technical support · live chat · troubleshooting · ticketing system
Employment from afar
- teleworkEmployment from afar
- work-from-homeEmployment from residence
- home officeResidential work area
- telecommuterEmployee working from home
videoconferencing · screen sharing · digital nomad · remote collaboration · coworking
Calls over broadband
- broadbandFast internet access
- connectivityState of being linked
- networkInterconnected system
- wirelessUntethered signal transmission
satellite · fiber-optic · 5G · 4G · LTE · bandwidth · data transfer · encryption
Ease of approach
- 24/7Continuously without pause
- on-demandAvailable upon request
- time-savingReducing required duration
- efficiencyProductive without waste
flexibility · availability · user-friendly · streamlined · responsive · effortless · automated · instant
helpline
Phone service for assistance
- hotlineDirect emergency phone connection
- call centerTelephone support facility
- helpdeskTechnical assistance service
telemedicine · telehealth · teleconsultation · teletherapy · telecounseling · technical support · live chat · troubleshooting · ticketing system · remote diagnostics
remote work
Employment from afar
- teleworkEmployment from afar
- work-from-homeEmployment from residence
- home officeResidential work area
telecommuter · videoconferencing · screen sharing · digital nomad · remote collaboration · coworking
VoIP
Calls over broadband
- broadbandFast internet access
- connectivityState of being linked
- networkInterconnected system
wireless · satellite · fiber-optic · 5G · 4G · LTE · bandwidth · data transfer · encryption · cybersecurity
accessibility
Ease of approach
- 24/7Continuously without pause
- on-demandAvailable upon request
- time-savingReducing required duration
efficiency · flexibility · availability · user-friendly · streamlined · responsive · effortless · automated · instant · multichannel
teleservicefield service
Work performed at customer locations
home visit · house call · counter service · office visit · personal service
tele, service, television, telephone, telegraph, telegram, telepathy, telescope, telemetry