helpdesks
IT troubleshooting centers
Helpdesks is the plural of helpdesk, a service that provides technical support or answers questions for users of a product or system.
Originally a physical location where people could seek assistance, the term now often refers to phone lines, online chat systems, or ticketing platforms: Corporate helpdesks handle thousands of password resets daily.
Also spelled as two words: help desks.
Systematic fault diagnosis
- ticketingIssuing entry passes
- assistanceSupport or aid given
- guidanceAdvice for decisions
- FAQsPrewritten answers, abbreviated
escalation · resolution · triage · queue · response · callback · walkthroughs · self-service
troubleshooting
Systematic fault diagnosis
- ticketingIssuing entry passes
- assistanceSupport or aid given
- guidanceAdvice for decisions
FAQs · escalation · resolution · triage · queue · response · callback · walkthroughs · self-service · portal
IT
Computer systems management
- softwarePrograms directing computer operations
- hardwareMetal goods and fittings
- networkInterconnected system
server · configuration · connectivity · firewall · VPN · malware · backup · restore · patch · sysadmin
hotline
Direct emergency phone connection
operator · email · chat · reach · contact · dial · voicemail · toll-free · 24/7 · after-hours
- support systemsfamily, friends, therapy, counseling, mentors
helpdesksself-service kiosks
Unattended customer-operated machines
automated systems · self-checkout · FAQs · chatbots · knowledge bases