customer relationship
Buyer-seller ongoing connection
A customer relationship is the ongoing connection between a business and the people who buy its products or services.
Companies invest heavily in building and maintaining these relationships through communication, support, and personalized attention, recognizing that repeat customers are often more valuable than new ones.
The term appears frequently in business contexts, particularly in customer relationship management (CRM), which refers to strategies and software systems designed to track interactions and improve retention.
- repeat businessRecurring customer transactions
- careAttentive regard for others
- going the extra mileSurpassing what's asked
- emotional connectionAffective bond between people
- personal touchIndividualized care or detail
trust · listen · help · account management · complaint resolution · personalized marketing · thank · patience · service quality · feedback loops · upselling · touchpoints · cross-selling · answer · follow up call · warmth · smile · promise
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