client management
Handling business relationships
Client management is the practice of maintaining and developing relationships with customers or clients.
It encompasses communication, expectation-setting, and ongoing service delivery: She handles client management for the firm's largest accounts.
The term appears frequently in business contexts, often alongside software tools designed to track interactions and streamline workflows.
- key accountsHigh-value customer relationships
- quality assuranceStandards compliance verification
- rapportHarmonious mutual connection
- metricsStandards for assessment
- retentionContinued holding or possession
feedback · pain points · empathy · customer support · active listening · touch base · customer journey · trust · negotiation · responsiveness · transparency · reliability · personalization · onboarding · consistency · service level · analytics · problem-solving
client managementsales
Revenue from goods moved
lead generation · customer acquisition · prospecting · business development · marketing
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